Contact information
Contact Us
Thank you for visiting KartPaws! We’re here to help with any questions or concerns about our products, custom-made preorders, or your existing order.
Get in Touch
Email: rockclock01@outlook.com
We aim to respond to all messages within 1–3 business days. Messages received during weekends or public holidays will be answered on the next available business day.
Contacting Us About an Order
If you are contacting us about an existing order, please include:
-
Your full name
-
Your order number
-
The email address used during checkout
-
A clear description of your question or issue
-
Photos or videos if your product arrived damaged, defective, or incorrect
Providing this information will help us review your request and respond as quickly as possible.
Order Updates
All KartPaws products are custom-made preorder items. Please allow approximately 7 business days for production and an additional 7–14 business days for shipping.
Once your order has been shipped, tracking information will be emailed to you when available. Please check your spam or junk folder if you have not received your order confirmation or tracking email.
Damaged or Incorrect Products
If your product arrives damaged, defective, or incorrect, email us within 48 hours of delivery.
Please include your order number and clear photos or videos showing the product, packaging, shipping label, and issue. Keep the product and its original packaging until we have completed our review.
Address Changes
If you entered an incorrect shipping address, contact us immediately. We cannot guarantee that an address can be changed once production or shipping has started.
Business Inquiries
For product questions, collaborations, wholesale opportunities, or other business inquiries, contact:
We look forward to hearing from you and will do our best to assist you!