Return and Refund Policy

Thank you for shopping with KartPaws. Please carefully review this Return and Refund Policy before placing your order.

Custom-Made Preorder Products

All products sold by KartPaws are custom-made preorder items. Your product is made specifically after your order has been placed and confirmed.

Please allow approximately:

• 7 business days for your order to be made

• An additional 7–14 business days for shipping and delivery

Production and shipping times are estimates. Delays may occasionally occur due to high order volume, material availability, holidays, weather, carrier delays, or other circumstances outside our control.

No Refunds for Change of Mind

Because our products are custom-made specifically for each customer, all sales are final once production has started.

We do not provide refunds, returns, exchanges, or cancellations for:

• Changing your mind after ordering

• No longer wanting the product

• Ordering the wrong product, design, color, or size

• Providing an incorrect or incomplete shipping address

• Finding a similar product elsewhere

• Unexpected delays that remain within the stated production and shipping estimates

• Minor differences in color, stitching, shape, placement, or appearance

Please carefully review your order details, product selection, shipping address, and estimated processing time before completing your purchase.

Order Cancellations

Cancellation requests must be submitted immediately after placing an order. We cannot guarantee that a cancellation will be approved.

Once materials have been ordered or production has started, the order cannot be canceled, refunded, returned, or exchanged because it is being custom-made specifically for you.

Custom-Made Product Variations

Because each item is custom-made, minor differences may occur between the product you receive and the photographs displayed on our website.

Small variations in color, stitching, measurements, shape, fabric texture, printing, padding, or design placement are a normal part of the custom production process. These minor variations are not considered defects and do not qualify for a refund or replacement.

Colors may also appear slightly different depending on your phone, computer screen, lighting, or display settings.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us at rockclock01@outlook.com within 48 hours of delivery.

Your message must include:

• Your full name

• Your order number

• A clear description of the problem

• Clear photographs or videos showing the product, packaging, and issue

• A photograph of the shipping label, if requested

Please keep the original product and packaging while your claim is being reviewed. Do not throw away, alter, use, wash, repair, or return the item unless we provide instructions.

After reviewing the evidence, we may offer a replacement, repair, store credit, partial refund, or full refund when appropriate. The available solution will depend on the specific issue and the condition of the product.

We reserve the right to deny a claim if it is submitted after the reporting period, does not include sufficient evidence, or shows signs of misuse, accidental damage, alteration, or normal wear and tear.

Incorrect Shipping Information

Customers are responsible for entering a complete and accurate shipping address during checkout.

KartPaws is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at rockclock01@outlook.com. We cannot guarantee that the address can be changed after production or shipping has started.

If an order is returned because of an incorrect address, incomplete address, refused delivery, or failure to collect the package, the customer may be responsible for additional shipping fees before the order can be shipped again.

Shipping Delays

After the approximately 7-business-day production period, shipping normally takes an additional 7–14 business days.

Shipping times are estimates and are not guaranteed. KartPaws is not responsible for delays caused by shipping carriers, customs inspections, severe weather, holidays, labor disruptions, incorrect addresses, or other circumstances outside our control.

A shipping delay alone does not automatically qualify an order for cancellation or a refund.

Lost or Missing Packages

If tracking shows that your package is still in transit beyond the estimated delivery period, please contact us so we can help review the shipment.

If tracking shows that the package was delivered but you cannot locate it, please check around your property, ask household members or neighbors, and contact the shipping carrier. KartPaws is not responsible for packages stolen or misplaced after the carrier confirms delivery, but we will make reasonable efforts to assist you.

Unauthorized Returns

Do not send a product back without contacting us and receiving return instructions. Unauthorized returns may be refused and may not qualify for a refund, exchange, or replacement.

If a return is approved, the item must be sent back in its original condition and packaging according to the instructions we provide.

Contact Us

For questions about your order, damaged products, or this policy, please contact:

Email: rockclock01@outlook.com

Please include your full name and order number so we can assist you as quickly as possible.

Agreement to This Policy

By placing an order with KartPaws, you confirm that you have read, understood, and agreed to:

• The custom-made preorder nature of the products

• The approximate 7-business-day production period

• The additional estimated 7–14-business-day shipping period

• The no-refund policy for change of mind

• The return, replacement, and damage-reporting requirements described above

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.