Shipping policy
Shipping Policy
Thank you for shopping with KartPaws. Please review our shipping policy before placing your order.
Preorder and Custom-Made Products
All KartPaws products are custom-made preorder items. Production begins after your order has been successfully placed and confirmed.
Please allow approximately:
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7 business days for production
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An additional 7–14 business days for shipping and delivery
Production and shipping times are separate. The shipping estimate begins after your custom product has been completed and handed over to the shipping carrier.
Business days do not include weekends or public holidays.
Order Processing
After placing your order, you will receive an order confirmation at the email address provided during checkout. Please review your confirmation carefully and contact us immediately if any information is incorrect.
Because each product is custom-made, processing may include gathering materials, manufacturing, inspection, packaging, and preparing the order for shipment.
During busy periods, holidays, product launches, or unexpected material shortages, production may take longer than the standard estimated timeframe. We appreciate your patience while your order is being made.
Shipping Time
Once production is complete, your order will usually arrive within approximately 7–14 business days.
Shipping times are estimates and cannot be guaranteed. Delivery may take longer due to:
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Carrier delays
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Severe weather
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Public holidays
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High shipping volume
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Customs inspections
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Transportation disruptions
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Incorrect or incomplete addresses
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Circumstances outside our control
A shipping delay does not automatically qualify an order for cancellation or a refund.
Shipping Confirmation and Tracking
When available, a shipping confirmation email containing your tracking information will be sent after your order has been dispatched.
Please allow several business days for tracking information to update. A tracking number may be created before the shipping carrier scans and processes the package.
If your tracking information has not updated for an extended period, contact us at rockclock01@outlook.com with your full name and order number.
Correct Shipping Information
Customers are responsible for providing a complete and accurate shipping address during checkout.
Before completing your purchase, please confirm that the following information is correct:
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Full name
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Street address
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Apartment or unit number
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City
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State or province
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ZIP or postal code
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Country
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Email address
If you notice a mistake, contact us immediately at rockclock01@outlook.com. We cannot guarantee that an address can be changed after production or shipping has started.
KartPaws is not responsible for packages delivered to an incorrect address provided by the customer.
Address Changes
Address-change requests must be submitted before the order is shipped. Once an order has been transferred to the shipping carrier, we may be unable to update or redirect it.
If the carrier charges a fee to correct, redirect, or reship a package, the customer may be responsible for that additional cost.
Returned Packages
A package may be returned to us because of:
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An incorrect or incomplete address
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An unclaimed package
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A refused delivery
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Failure to pay required customs fees
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Multiple unsuccessful delivery attempts
If your package is returned, please contact us to arrange reshipment. The customer may be responsible for additional shipping fees.
Original shipping charges are not refundable unless required by applicable law or the return resulted from an error made by KartPaws.
Lost Packages
If your tracking information shows no movement beyond the estimated delivery period, contact us at rockclock01@outlook.com. We will review the tracking information and, when appropriate, contact the shipping carrier.
Carrier investigations may take several business days to complete. We must allow the carrier sufficient time to investigate before determining whether a package is officially lost.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it:
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Check around your front door, porch, garage, mailbox, or other delivery areas.
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Ask household members or neighbors if they received it.
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Allow one additional business day, as some carriers mark packages as delivered shortly before arrival.
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Contact the shipping carrier directly for delivery details.
KartPaws is not responsible for packages that are stolen, misplaced, or damaged after the carrier confirms delivery. However, we will make reasonable efforts to help you review the shipment.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery at rockclock01@outlook.com.
Please include:
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Your full name
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Your order number
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A description of the damage
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Clear photographs or videos of the product
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Photographs of the packaging and shipping label
Keep the product and all original packaging while your claim is being reviewed. Claims submitted without sufficient evidence may be denied.
International Shipping and Customs
International orders may be subject to customs duties, import taxes, processing fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, customers are responsible for paying any customs duties, taxes, or import fees associated with their orders. KartPaws does not control these charges and cannot predict their amount.
Customs processing may delay delivery beyond the estimated 7–14-business-day shipping period.
Multiple-Item Orders
If your order contains multiple products, they may be shipped together or separately depending on production completion, package size, and product availability.
If products are shipped separately, you may receive more than one tracking number and your packages may arrive on different days.
Preorder Acknowledgment
By placing an order with KartPaws, you acknowledge and agree that:
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All products are custom-made preorder items.
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Production takes approximately 7 business days.
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Shipping takes an additional estimated 7–14 business days.
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Production and delivery dates are estimates and are not guaranteed.
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Delays caused by carriers, customs, weather, holidays, or other outside circumstances may occur.
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You are responsible for providing accurate shipping information.
Contact Us
If you have questions about your order or shipment, contact us at:
Email: rockclock01@outlook.com
Please include your full name and order number so we can assist you as quickly as possible.